THE SCENT BARN – TERMS OF SALE
Last updated: 1 October 2026
These Terms of Sale apply to purchases made from The Scent Barn through our website. By placing an order, you agree to these terms. Nothing in these terms affects your statutory rights as a consumer.
1. About The Scent Barn
The Scent Barn is a North East based small business specialising in fragranced wax melts, gift baskets and related home-fragrance products.
Trading name: The Scent Barn
Email: Info@thescentbarn.couk
Telephone/WhatsApp: 07917 496298
2. Our Products
We make every reasonable effort to describe and photograph our products accurately. Because many of our products are handmade or hand-finished, there may be small variations in colour, appearance, shape, decoration or presentation between batches.
Colours may also appear slightly different depending on the screen or device used to view our website.
These variations do not affect your statutory rights where a product is faulty, not as described or otherwise does not conform to the contract.
3. Wax Melts & Fragrances
Fragrance perception is subjective and can vary from person to person. Descriptions such as strong, fresh, sweet, woody or similar terms are intended to help describe the fragrance and do not guarantee that every customer will experience a fragrance in exactly the same way.
Where a fragrance is described as “inspired by” another fragrance, this is intended only to describe its fragrance style or inspiration. The Scent Barn is an independent business and is not affiliated with or endorsed by the owners of third-party fragrance brands unless expressly stated otherwise.
4. Prices & Payment
All prices shown on our website are in Pounds Sterling (£).
The price payable is the price displayed when the order is placed, together with any applicable delivery charge shown during checkout.
Payment must be successfully received before an order is dispatched unless we have expressly agreed another payment arrangement with you.
If an obvious pricing or website error occurs, we will contact you before fulfilling the affected order.
5. Accepting Your Order
After you place an order, you will receive confirmation of your purchase.
We reserve the right to decline or cancel an order where, for example, an item is unavailable, payment cannot be authorised or there has been an obvious pricing or listing error.
If we cancel an order after payment has been taken, the amount paid for the cancelled goods will be refunded.
6. Gift Baskets & Customer Fragrance Choices
Certain Scent Barn gift baskets allow customers to choose the wax melts included.
Where the product description asks you to contact us with your choices, please WhatsApp 07917 496298 after ordering and provide:
Your order number and the names of the wax melts you would like included.
If we have not received your choices, we may contact you before preparing the order. This may delay dispatch.
If one of your selected fragrances becomes unavailable, we will contact you so that you can choose an alternative.
7. Delivery
Available delivery methods, charges and estimated delivery times will be displayed on our website or during checkout.
We aim to prepare and dispatch orders promptly. Any delivery estimate given is an estimate unless we have expressly agreed a specific delivery date with you.
Under UK distance-selling rules, goods generally must be delivered within 30 days unless a different delivery period has been agreed. GOV.UK
Please ensure that the delivery information provided with your order is accurate.
8. Your Right to Cancel an Online Order
For most goods purchased online, UK consumers have a legal right to change their mind and cancel without giving a reason.
For goods, the cancellation period generally ends 14 days after the day the goods are received. Different rules can apply where an order contains multiple goods delivered separately. Legislation.gov.uk
To exercise your right to cancel, you must clearly tell us that you wish to cancel within the applicable cancellation period.
You can contact us using the contact details provided above.
After cancelling, goods should normally be returned within 14 days of telling us that you are cancelling. Legislation.gov.uk
Unless the goods are faulty, damaged, incorrect or we agree otherwise, you are responsible for the direct cost of returning unwanted goods.
9. Personalised or Bespoke Products
The statutory change-of-mind cancellation right may not apply to goods that have been made to your specifications or clearly personalised. Legislation.gov.uk
Where this exception applies, we will make this clear where appropriate.
Choosing from standard options that we routinely offer should not automatically be treated as making an item legally “personalised”; the exemption depends on the nature of the product and customisation.
This does not affect your rights if personalised goods are faulty, damaged or not as described.
10. Returns & Refunds
If you exercise a statutory right to cancel, we will process the refund in accordance with applicable UK consumer law.
For a standard cancellation, we may wait until we have received the returned goods or you provide evidence that they have been sent back before issuing the refund. Refunds must generally be made within the statutory 14-day period once the relevant conditions are met and using the same payment method unless otherwise agreed. Legislation.gov.uk
You may inspect goods as you reasonably would in a shop. If their value has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and functioning, UK law permits an appropriate deduction from the refund in relevant circumstances. Legislation.gov.uk
11. Faulty, Damaged or Incorrect Products
We want every Scent Barn order to arrive as it should. If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible and provide your order number and details of the problem.
Goods sold to consumers must meet statutory requirements, including being of satisfactory quality and matching their description. These rights cannot be removed by our Terms of Sale. GOV.UK
We will deal with qualifying problems in accordance with your rights under the Consumer Rights Act 2015.
12. Wax Melt Safety
Please follow all safety information supplied with our products.
Wax melts should only be used with an appropriate wax-melt burner and in accordance with the burner manufacturer's instructions.
Never leave a lit tealight or burner unattended. Keep burners, wax and flames away from children, pets, flammable materials and draughts, and place burners on a stable, heat-resistant surface.
Any CLP or other safety information supplied with a fragrance product should be retained and followed.
13. Allergies & Ingredients
Please read the product label and applicable safety information before use.
If you require information about a particular product before purchasing, please contact us and we will provide the information available to us.
14. Complaints
If something has gone wrong, please contact The Scent Barn in the first instance so that we have an opportunity to resolve the matter.
Please provide your name, order number and details of the issue so we can investigate it promptly.
15. Changes to These Terms
We may update these Terms of Sale from time to time, for example to reflect changes to our products, delivery arrangements or applicable law.
The terms applying to your purchase will normally be those in force when your order was placed.
16. Governing Law
These terms are governed by applicable UK law. Nothing in these terms limits any mandatory consumer rights or legal protections available to you.
The Scent Barn
Fragrances that bring memories back to life.
North East Inspired • Made With Care
One important point: I haven't put “no refunds on wax melts” into this, because a blanket no-refunds clause for online sales could conflict with UK consumer rights. The wording above gives The Scent Barn sensible protection without trying to remove rights that customers legally have. UK rules also require certain information to be given before an online order and confirmation in a form the customer can retain, so your checkout/order-confirmation setup matters as well as this page. Legislation.gov.uk